Shipping and handling

Where can the Bios® products be shipped to?

We ship worldwide. You can purchase the Bios® products directly on our website. The shipping costs are not included in the product price and will be confirmed at the end of the check out process prior to finalizing your order.
Simply select your product, and checkout using credit card or paypal.


What shipping methods are there?

We currently have only one shipping method for the Bios Urn®, Bios Urn Pets® and the Bios Incube®. If you need your Bios Urn® expedited, please email us and we will endeavor to help you.
We have a fulfillment center in the United States, and one in Europe.

Our fulfillment centers deliver the Bios® products to the US and Canada between 5-8 business days.

For European orders, the delivery time frame is 3-8 days.

For other countries, please see below.


What is the price and timeframe for delivery?

Following payment, your order will be shipped and you should receive it within the below delivery times depending on your country from the day after you make your purchase online:

3-8 business days (most countries in Europe).

from 9 business days (Russia)

5-8 business days (most countries in America).

6-8 business days (most countries in Asia).

from 8 business days (China)

Our normal business hours are Monday-Friday. Any and all orders processed over the weekend or on public holidays will be processed the next working day.

Delivery rates:

Flat rate shipping varies depending on country.

You can see the shipping cost when you enter in your delivery address details in the Shopping Cart stage before making the payment.

CUSTOMS INFORMATION: The law considers an import the acquisition and delivery of a Bios Urn product in a country outside the European Union, so you may be required to pay import taxes and fees at the time the package reaches its destination. Customs policies vary from one country to another, so we recommend that you check with your customs office since any additional amount will have to be paid by the buyer. Bios cannot be held responsible for any delays delivering any of our products if the customs office of your country holds and investigates the package.

If you have any questions about the status of your order, please email us with your order number and we will try to provide you with an update.


How far do you send the Bios Urn®?

To infinity and beyond! No, really. We ship worldwide. Shipping costs are calculated according to the amount of units purchased and the final destination. Please note, some countries have higher shipping rates than others.