Shipping and Handling
We deliver all of our orders internationally. Please refer to our product price list section to find postage information for orders. Our normal business hours are Monday-Friday. Any and all orders processed over the weekend or on public holidays will be processed the next working day.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. It is a legal requirement that we declare the full transaction value of the contents of all packages.
Please note we have two separate products: the Bios Urn and the Bios Incube. All orders are delivered immediately, within 5-7 business days (North America and Europe). For other countries could take it a bit longer.
Every customer is important to us.
We currently deliver internationally. Bios Urn has fulfillment centers in North America and Europe. We also deliver Bios Urns in South Africa, China and Australia. Your package may be subject to additional customs fees and import duties of the country to which your order ships.
The law considers an import the acquisition and delivery of a Bios Urn product in a country outside the European Union, so you may be required to pay import taxes and fees at the time the package reaches its destination. Customs policies vary from one country to another, so we recommend that you check with your customs office since any additional amount will have to be paid by the buyer.
These charges and all associated shipping charges will be the recipient’s responsibility if you instruct us to ship anyway. Please note that the shipping options currently available to us, we cannot guarantee the integrity of our products will not be compromised or damaged during shipping. As such, please understand you are willing to solely bear these risks if you request us to ship anyway. If you understand these conditions and chose to proceed on buy our products, it will be taken that you accept the consequences of the conditions. We will be more than happy to prepare your order for shipping. There are no refunds on international shipping.
Please find out on your own regarding your local charges, fees and duties. There may be limitations on where and there may be some countries and locations that certain products do not ship to.
We are also looking for distributors around the world and hope that with the channel set up, we will be able to bring you the Bios Urn experience soon.
For more information, fill our distributor form.
Bios Urn reserves the right to limit or deny returns. Should you wish to return your order, please notify us within 24 hours of receipt of products with a valid reason for return. Except in relation to faulty or incorrectly supplied goods, all products purchased on the website may not be returned for a refund or exchange. Customer cannot vary or cancel the order as Bios Urn may have already processed the order.
If you have placed an order and would like to cancel it, please email us at firstname.lastname@example.org within 24 hours. We will endeavor to stop the order from being processed or shipped, but there is no guarantee that this will be done in time. All cancellations will incur a $16 cancellation fee.