Shipping and Handling
We deliver all of our orders internationally. Please refer to our product price list section to find postage information for orders. Our normal business hours are Monday-Friday. Any and all orders processed over the weekend or on public holidays will be processed the next working day.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address. It is a legal requirement that we declare the full transaction value of the contents of all packages.
Bios Urn Orders
Please note we have two separate products: the Bios Urn and the Bios Incube. All Bios Urn orders are delivered immediately, within 5-7 business days.
Bios Incube orders
Please note we have two separate products: the Bios Urn and the Bios Incube. Bios Incube orders have a 5 month delivery timeline, while as the Bios Urn ships immediately. We are currently working to fulfill all orders. We are shipping in batches, organized by date or purchase and country. All orders placed on our website will be delivered in the following 3 months upon receipt of order. If you have any questions about the status of your order, please email us with your order number and we will try to provide you with an update on it.
Every customer is important to us.
We currently deliver internationally. Bios Urn has fulfillment centers in North America and Europe. We also deliver Bios Urns in South Africa, China and Australia. Your package may be subject to additional customs fees and import duties of the country to which your order ships. These charges and all associated shipping charges will be the recipient’s responsibility if you instruct us to ship anyway. Please note that the shipping options currently available to us, we cannot guarantee the integrity of our products will not be compromised or damaged during shipping. As such, please understand you are willing to solely bear these risks if you request us to ship anyway. If you understand these conditions and chose to proceed on buy our products, it will be taken that you accept the consequences of the conditions. We will be more than happy to prepare your order for shipping. There are no refunds on international shipping.
Please find out on your own regarding your local charges, fees and duties. There may be limitations on where and there may be some countries and locations that certain products do not ship to.
We are also looking for distributors around the world and hope that with the channel set up, we will be able to bring you the Bios Urn experience soon.
For more information, please write to firstname.lastname@example.org.
Bios Incube orders
We are currently working to fulfill all orders. We are shipping in batches, organized by date or purchase and country. All orders placed on our website, will be delivered in the following 3 months upon receipt of order. If you have any questions about the status of your order, please email us with your order number and we will try to provide you with an update on it.
Bios Urn reserves the right to limit or deny returns. Should you wish to return your order, please notify us within 24 hours of receipt of products with a valid reason for return. Except in relation to faulty or incorrectly supplied goods, all products purchased on the website may not be returned for a refund or exchange. Customer cannot vary or cancel the order as Bios Urn may have already processed the order.
If you have placed an order and would like to cancel it, please email us at email@example.com within 24 hours. We will endeavor to stop the order from being processed or shipped, but there is no guarantee that this will be done in time. All cancellations will incur a $16 cancellation fee.